This policy explains how Express Networks Ltd collects, uses, and protects the personal information you provide when using this website or contacting us. We take your privacy seriously and are committed to protecting your data in line with UK GDPR and the Data Protection Act 2018.
1. Who We Are
Express Networks Ltd (Company No. 17103888) is the data controller responsible for your personal data collected through this website.
Contact details:
Express Networks Ltd (Registered in England & Wales, No. 17103888)
Osbourne Suite, 2.08 Imperial & Whitehall
23 Colmore Row, Birmingham, B3 2BS
Email: sales@expressnetworks.co.uk
Phone: 0121 816 0511
2. What Data We Collect
When you use our website contact form, we collect the following personal data:
- First name and last name
- Email address
- Phone number (if provided)
- Company name (if provided)
- Your message and the service you are enquiring about
We may also collect the following data automatically when you visit our website:
- Cookies — small text files stored on your device to improve your browsing experience and remember your preferences
- Basic usage data such as pages visited and time on site, where analytics tools are in use
3. Cookies
We use cookies on this website. Cookies are small text files placed on your device when you visit a website. They help us understand how visitors use our site and improve your experience.
Types of cookies we may use:
- Essential cookies — necessary for the website to function correctly
- Analytics cookies — help us understand how visitors interact with the site (e.g. pages visited, time on site). No personally identifiable information is collected through these cookies
- Preference cookies — remember your settings and choices
You can control and delete cookies through your browser settings at any time. Disabling cookies may affect the functionality of some parts of this website. For more information about cookies visit aboutcookies.org.
4. Marketing Communications
Where you have provided consent, or where we have a legitimate business interest, we may contact you with information about our IT and cyber security services that may be relevant to your business.
You have the right to opt out of marketing communications at any time by:
- Clicking the unsubscribe link in any marketing email we send you
- Emailing us at sales@expressnetworks.co.uk and asking to be removed from our mailing list
We will never sell your contact details to third parties for marketing purposes.
5. How We Use Your Data
We use the information you provide solely for the following purposes:
- To respond to your enquiry and provide information about our services
- To contact you by email or phone in connection with your request
- To keep a record of communications for business purposes
We use the information you provide for the following purposes:
- To respond to your enquiry and provide information about our services
- To send you relevant marketing communications about our services, where you have provided consent or where we have a legitimate interest to do so
- To improve our website and services based on how you interact with them
We do not use your data for automated decision-making or profiling.
6. Legal Basis for Processing
We process your personal data on the following legal bases under UK GDPR:
- Legitimate interests — responding to enquiries and managing business communications
- Contractual necessity — where you become a client, processing is necessary to fulfil our agreement
- Legal obligation — where we are required by law to retain certain records
7. How We Store and Protect Your Data
Enquiry data submitted through our contact form is delivered directly to our email inbox at sales@expressnetworks.co.uk and is not stored on this website’s server beyond transmission.
All data is stored on secure, access-controlled systems within the UK. We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or destruction.
8. How Long We Keep Your Data
We retain enquiry and contact data for up to 3 years from the date of last contact, unless a longer retention period is required for legal or contractual reasons. Client records are retained for 7 years in line with standard business and accounting requirements.
9. Who We Share Your Data With
We do not sell, rent, or share your personal data with third parties for marketing purposes.
We may share data in the following limited circumstances:
- With service providers who support our IT infrastructure, under strict data processing agreements
- Where required by law, regulation, or court order
- With professional advisors (e.g. legal or accountancy) where necessary
10. Your Rights
Under UK GDPR, you have the following rights regarding your personal data:
- Right of access — request a copy of the data we hold about you
- Right to rectification — request correction of inaccurate data
- Right to erasure — request deletion of your data in certain circumstances
- Right to restrict processing — request we limit how we use your data
- Right to data portability — receive your data in a structured, machine-readable format
- Right to object — object to processing based on legitimate interests
To exercise any of these rights, please contact us at sales@expressnetworks.co.uk. We will respond within 30 days.
11. Complaints
If you are unhappy with how we have handled your data, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO):
ico.org.uk · 0303 123 1113
We would appreciate the opportunity to address your concerns before you contact the ICO — please reach out to us first.
12. Changes to This Policy
We may update this privacy policy from time to time. The date at the top of this page shows when it was last revised. We encourage you to review this policy periodically.
13. Contact Us
If you have any questions about this policy or how we handle your data, please contact us:
sales@expressnetworks.co.uk
0121 816 0511
Mon–Fri, 08:30–17:00